Product -> Employee Experience -> WorkSpace QX

Empowering frontline team deliver great experience

Improve marketing, sales & contact center teams' performance with Workspace QX, make data-driven decisions, and foster customer loyalty for a competitive edge and ROI.

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investments that do more with less

25%

cost reduction

95%

Customer Satisfaction Rate

50%

more productive agents

Workspace QX

Overview Features Product Video Industries Testimonials FAQs

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Overview

Elevating Customer Service Excellence

Harness the power of Workspace QX to transform your customer service with insightful analytics, agent mastery tools, multichannel tracking, demonstrable ROI, and secure compliance, all in one integrated solution.

Insightful Analytics

Comprehensive analytics for informed decision-making, gaining valuable data-driven insights into your customer service strategies.

Agent Mastery Tools

Empower your agents with real-time feedback and training tools, unlocking the full potential of your customer service teams.

Multichannel Tracking

Consistent quality across all customer touchpoints including calls, emails, and chats so that your team says exactly what you customers want to hear.

ROI Showcase

Showcase tangible ROI through improved customer experiences and leverage revenue-generating opportunities.

Secure Compliance

Prioritize data security and industry compliance with WorkSpace QX, ensuring you navigate customer service challenges without unnecessary risks.

You’re in good hands

Features

Enhanced team productivity. Exceptional output.

Tailored Quality Monitoring

Stand out with WorkSpace QX's unique ability to create customized Audit sheets and scorecards, allowing businesses to comprehensively monitor and evaluate customer interactions tailored to their specific needs

Real-Time Performance Excellence

Elevate your operations with efficient real-time performance tracking and reporting, enabling managers to identify trends and make data-driven decisions for continuous improvement in customer service.

Versatile Multi-Channel Support

Experience the advantage of monitoring interactions across various channels, including phone calls, emails, and chat, ensuring consistent quality across all customer touchpoints with WorkSpace QX.

Empowering Agent Self-Assessment

Foster a culture of responsibility with WorkSpace QX, as agents can assess their own performance, taking ownership of their customer interactions and contributing to overall service excellence.

Coaching Excellence with Feedback

Leverage Knowledge Management features for targeted feedback and coaching based on evaluation results, enabling agents to improve skills and deliver exceptional customer service through WorkSpace QX.

Scalability for Business Growth

Grow confidently with WorkSpace QX, offering scalability for both small and large contact centers or customer support teams, making it the ideal solution for businesses of all sizes.

Omind WorkSpace QX

A winning workforce that wins the consumer’s hearts

WorkSpace QX enhances customer support, frontline team & call center operations for a diverse audience, including managers, agents, QA teams, and more. The platform supports comprehensive monitoring, feedback, and data-driven decision-making for excellent customer interactions across various industries.

Industry

Workspace QX for Contact Center

Solidify your quality assurance in outsourced customer service, enhancing experiences for agents, clients, and their customers.

BPO

Restore your grip on data to fully understand your QA program, focusing on assessing grader effectiveness and exploring in-depth analytics for informed QA strategies

Maintain a higher standard in your responses consistently

Automate routine tasks for more efficient ticket grading

Detect training needs and swiftly bring agents to peak performance

50%

QA time reduced

30%

Higher Agent Productivity

Industry

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Industry Name

Testimonial

What our Customers Say

“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”

‍

Ashish Rana

Digital Marketing Lead

Product Used

Engage

Connect

“Everything you need to manage your team and learn more about the organization in one amazing tool! I liked the old design but I definitely love the new one! Very friendly and easy to navigate user interface. Definitely a holistic approach.”

Michael Benedict

Corporate Compliance Officer

Product Used

Engage

Connect

“With WhatsApp marketing tool we could achieve real time interaction with our valued customer. The team has demonstrated a highly adaptive and engaging approach from the beginning.”

Varsha Patil

Head Customer Technology

Product Used

Engage

Connect



“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”

Ashish Rana

Digital Marketing Lead

Product Used

Engage

Connect

“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”

Ashish Rana

Digital Marketing Lead

Product Used

Engage

Connect

“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”

Ashish Rana

Digital Marketing Lead

Product Used

Engage

Connect

What distinguishes Workspace QX from other quality assurance platforms?

Workspace QX differentiates itself with comprehensive quality monitoring, real-time performance tracking, and a high degree of customization. This enables businesses to tailor the platform to their specific needs, ensuring exceptional customer service.

How does Workspace QX directly benefit customer support agents?

Workspace QX empowers agents with real-time feedback and training tools, allowing them to self-assess their performance and access resources for continuous improvement, leading to enhanced customer interactions.

Can Workspace QX be customized to meet the unique requirements of my business?

Yes, Workspace QX offers extensive customization options, including tailored evaluation forms, scorecards, and workflows, allowing your business to align the platform with your specific goals and processes.

In what ways does Workspace QX support data-driven decision-making for executives?

Workspace QX provides executives with insightful analytics and comprehensive reporting tools, enabling informed decision-making and the ability to showcase tangible ROI through improved customer experiences.

Is Workspace QX suitable for businesses of all sizes?

Absolutely, Workspace QX is scalable and designed to meet the needs of both small and large contact centers or customer support teams, making it an ideal solution for businesses looking to enhance their customer service operations.

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Exceptional independently, extraordinary together.

Omind's Connect stands as a crucial element within the all-encompassing experience management platform, designed to provide an outstanding conversational experience for your customers. Discover how Omind can make a substantial impact on your business.

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Resources

Explore our resources section for industry insights, blogs, webinars, white papers, ebooks, & more, curated for business leader like you.

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Team Omind

September 25, 2024

Top Mobile Marketing Automation Platforms in 2024: A Comprehensive Guide

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Explore top mobile marketing automation platforms in 2024, for personalized messaging and analytics.

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Key Examples and Impact of Digital Technology

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Explore examples of digital technology like AI, cloud, cybersecurity and understand their impact on businesses and society.

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Differences Between RPA and AI in Automation

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Explore core differences between RPA and AI in automation, their applications, and how their integration leads to intelligent automation.

Automation

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September 23, 2024

Digital Transformation Phases Every Organization Goes Through

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Unearth the various digital transformation phases, starting from recognizing the need for change, to continuous improvement thanks to technology.

Business Experience

Team Omind

September 22, 2024

Understanding Enterprise Digital Transformation

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Discover what an enterprise digital strategy is in the digital transformation process, and how it leads to better experiences for customers and employees.

Business Experience