Product -> Customer Experience -> connect

Conversational experience made simple with GPT

Deliver human-like interactions with our generative AI-powered chatbot & powerful inbox, all in one place - so you can resolve queries faster and sell more

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investments that do more with less

80%

queries resolved instantly

30%

increase in conversion

100%

more productive agents

Connect

Overview Features Product Video Industries Testimonials FAQs

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Overview

Unified, Multilingual, Automated Messaging Solution

Seamless Multilingual Messaging—Customize, Unify, and Serve Anywhere. Effortless Integration for a Connected Experience

Automated with Generative AI

Unified multilingual messaging with Generative AI for seamless omnichannel service - WhatsApp, Web, email, SMS, social media & more

Customizable Experience

Make your messenger a true extension of your brand, customizing content, conversation openers, and areas for exclusive, personalized experiences

Prebuilt Templates

Explore templates for frequent needs: lead capture, cart abandonment, support, Customer Satisfaction and the list goes on.

Seamless Integration

Link your everyday tools like CRM, Analytics, Marketing Automation & more effortlessly

Enterprise-Grade Security

Our system ensures top-tier security protocols to safeguard sensitive information, meeting the rigorous standards of enterprise-level data protection

You’re in good hands

Features

Transforming Conversations, Empowering Business.

No-code Bot Builder

Get your generative AI chatbot up and running in minutes, with zero coding or training. Connect WhatsApp, Email, social channels and more

Inbox for Support

Enhance productivity and lower expenses with Inbox, our AI-powered helpdesk that seamlessly handles customer interactions through chat, email, SMS or social channels

Manage tickets like pro

Solve complex issues efficiently with streamlined tickets that ensure continuous conversation, no switching tabs, and no missed updates

In-Depth Actionable Insights

Boost customer support with actionable insights and customizable reports, driving data-driven improvements from team and bot performance

Omind Connect

Elevate Every Interaction, Captivate Every Customer

With Connect, businesses can seamlessly automate customer support, enhance engagement, and gain valuable insights from every conversation

Industry

Conversational AI for your Industry

Adaptable and dependable, our industry-focused conversational AI Connect empowers global enterprises of all sizes, ensuring secure and precise automation

eCommerce & Retail

With Omind Connect unlock up to 60% cost savings, generate increased revenue, & increase in-store traffic while providing 24/7 multilingual support. Enhance customer engagement, & providing personalized shopping assistance & recommendations

Automate everything – from shipping queries to complex refunds

Conversation to conversion - guide seamlessly from interest to purchase

Scale with No-code – integrate with Shopify, Magento or any CRM

Higher Sales Conversion

90%

Query handling with AI

Fintech

Unlock the efficiency of self-service for your customers' common inquiries with Omind Connect’s generative AI-powered chatbot, customized for fintech

Effortlessly address recurring queries. Reduce expenses

Utilize customer data to tailor experiences & promote upsell opportunities

Drive engagement, adoption with account set up, applications, & more

Higher Sales Conversion

90%

Query handling with AI

Travel & Hospitality

In travel and hospitality, enhance experiences with in-chat services like date change, room upgrades, flight changes, real-time updates, and personalized offers.

Check hotel, flight availability & prices integrated GDS for easy tour planning

Boost engagement and reputation with unique showcases and student updates

Seamless stay connected with travelers – pre, during and post-travel

Higher Sales Conversion

90%

Query handling with AI

Education & EdTech

Elevate students & parents experience from providing personalized learning to instant student support to streamline administrative tasks, to parent-tutor collaboration.

Simplify admission to enrollments to course selection to buying course online

Boost engagement and reputation with unique showcases and student updates

Optimize parent-teacher engagement, on-demand learning for student & more

Higher Sales Conversion

90%

Query handling with AI

Industry

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Product used by

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Industry Name

Testimonial

What our Customers Say

“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”

‍

Ashish Rana

Digital Marketing Lead

Product Used

Engage

Connect

“Everything you need to manage your team and learn more about the organization in one amazing tool! I liked the old design but I definitely love the new one! Very friendly and easy to navigate user interface. Definitely a holistic approach.”

Michael Benedict

Corporate Compliance Officer

Product Used

Engage

Connect

“With WhatsApp marketing tool we could achieve real time interaction with our valued customer. The team has demonstrated a highly adaptive and engaging approach from the beginning.”

Varsha Patil

Head Customer Technology

Product Used

Engage

Connect



“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”

Ashish Rana

Digital Marketing Lead

Product Used

Engage

Connect

“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”

Ashish Rana

Digital Marketing Lead

Product Used

Engage

Connect

“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”

Ashish Rana

Digital Marketing Lead

Product Used

Engage

Connect

What makes Connect different from other chatbot solutions?

Connect combines a generative AI-powered chatbot with an advanced helpdesk (Inbox) to provide human-like interactions. This unique integration leads to faster query resolution and increased sales by ensuring seamless conversations on one platform.

Do I need coding skills or extensive training to set up Connect?

No, Connect features a No-code Bot Builder that allows quick and easy setup of your AI chatbot without any coding or training, making it accessible for anyone to start improving their customer support and engagement.

Which customer interaction channels does Connect support?

Connect handles customer interactions across multiple channels, including chat, email, SMS, and social media, ensuring a unified and efficient communication experience.

In how many languages can Connect operate?

Connect is inherently multilingual, capable of operating seamlessly in over 40+ languages. This feature ensures that businesses can cater to a global audience without language barriers.

Are there pre-built templates available in Connect?

Yes, Connect offers pre-built templates for various needs like lead capture, cart abandonment, support, and Customer Satisfaction (CSAT), streamlining the process of setting up and deploying common business interactions.

Still have questions?

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Exceptional independently, extraordinary together.

Omind's Connect stands as a crucial element within the all-encompassing experience management platform, designed to provide an outstanding conversational experience for your customers. Discover how Omind can make a substantial impact on your business.

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Resources

Explore our resources section for industry insights, blogs, webinars, white papers, ebooks, & more, curated for business leader like you.

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Team Omind

September 25, 2024

Top Mobile Marketing Automation Platforms in 2024: A Comprehensive Guide

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Explore top mobile marketing automation platforms in 2024, for personalized messaging and analytics.

Automation

Team Omind

September 25, 2024

Key Examples and Impact of Digital Technology



Explore examples of digital technology like AI, cloud, cybersecurity and understand their impact on businesses and society.

Customer Experience

Team Omind

September 23, 2024

Differences Between RPA and AI in Automation



Explore core differences between RPA and AI in automation, their applications, and how their integration leads to intelligent automation.

Automation

Team Omind

September 23, 2024

Digital Transformation Phases Every Organization Goes Through



Unearth the various digital transformation phases, starting from recognizing the need for change, to continuous improvement thanks to technology.

Business Experience

Team Omind

September 22, 2024

Understanding Enterprise Digital Transformation



Discover what an enterprise digital strategy is in the digital transformation process, and how it leads to better experiences for customers and employees.

Business Experience